Returning the mattress aka Home Trial:
So, I am looking at the order confirmation mail. No plain instructions on how to return the mattress. I now created a simple mail and sent it to firstname.lastname@example.org
When the mail bounced I got really scared. Is the whole thing a scam?
I browsed their web and found the “right address” https://www.sleepeve.no/contact it is email@example.com. It is hello in Swedish, but it works. I got a ticket number and now I wait.
The customer service
It is really good. They both replied swiftly on mail and by phone. They did recommend me to try out the bed for 30 days in order for my body to adapt. I am highly sceptical of this. What if I ran a hotel or had visitors over. They would have a bad time on the bed and not get the time to adjust to the bed.
But I have time so why not give it some more days. They give me 100 days and I can sacrifice some days of not great sleep if for some reason my body starts to love this mattress. I am not really buying it at this point but I will go along. Then at least I tried.