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Håvard Siegel Haukeberg

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EVE Sleep, the return, the nightmare

So this whole mattress thing was just a utter nightmare. I got Inkasso claims and UPS held me personally responsible for the lack proper paperwork. Some people might have just paid extra to make it go away.

So, what happened?

ups reply to tax

But Eve sleep do charge VAT (MOMS), so is this my problem. Short answer is: YES, YOU ARE PERSONALLY RESPONSIBLE that Eve fills out the correct forms and pay.

moms på eve sleep

As Eve Sleep did not have their papers in order with UPS during my 100 day trial, where I was supposed to enjoy the bed, extra bills started to arrive. Keep in mind that everything is paid for during orginal purchase “with VAT” but UPS wants ME to fix this and holds me personally responsible for EVE sleep’s lack of filling out forms.

angry at ups and eve

Now Kudos to Eve Sleep customer support team. Really amazing people and they helped me. Without them I would have a huge problem getting this to go away since I am personally responsible for paying tax

Eve sleep wants to fix it

Wonder if more Norwegians have had this Issue? Please note that EVE paid for this directly to UPS and they dropped their claim. But it took weeks of back and forth mailings.

Finally Bring arrived to pick up the mattress, they came almost two weeks later that our agreed pickup date, but at least they came at all.

eve sleep return form Bring

I got the refund to my account and everything with the mattress has been settled. I did not have to keep the box or any plastics, they just took the mattress and left.

It was not hassle free for me and the mattress was not any good for my back. I ended up buying a Jensen Majestic at a way higher price but also way softer and I pick it up myself so NO MORE UPS.

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EVE sleep pillow and casing

Foam pillows are special and I have always wanted one, but just never got around to switch out my down pillow, until now.

The Full package:

At the a great price you get the Eve foam pillow, duvet (dyne), and the mattress. So I did just that. In addition I decided to get the full bed linen package, the full deal and the real Eve experience. I mean if this is their core business it has to be good.

The Sheets are plain white cotton and looks like hotel sheets. The linen seem is okay and the touch of the material is okay. I don’t think it is as high thread count and soft feel of hotel sheets but it seems okay. I have to try it.

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Color of your choice:

There is only white, which means that I will not get more sheets as white is boring. I would not get these sheets for a larger bed either again since white is boring. Picture below does not feature the Eve bed sheet as I am using a jersey stretch sheet instead, I should switch. Just not right today 🙂

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But is it any good?

I have to try it for a night or three. Eve recommends 30 days but I am not tormenting myself for 30 days. I am going to return this if it does not fell okay soon or significantly better every day. There is a 30 day trial on the pillow.

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EVE mattress return – or mabye later.

Returning the mattress aka Home Trial:

So, I am looking at the order confirmation mail. No plain instructions on how to return the mattress. I now created a simple mail and sent it to hello@sleepeve.no

 

tracking mail
Wrong email. Eve said they will fix it shortly

 

When the mail bounced I got really scared. Is the whole thing a scam?

 

I browsed their web and found the “right address” https://www.sleepeve.no/contact it is hej@sleepeve.no. It is hello in Swedish, but it works. I got a ticket number and now I wait.

The customer service

It is really good. They both replied swiftly on mail and by phone. They did recommend me to try out the bed for 30 days in order for my body to adapt. I am highly sceptical of this. What if I ran a hotel or had visitors over. They would have a bad time on the bed and not get the time to adjust to the bed.

But I have time so why not give it some more days. They give me 100 days and I can sacrifice some days of not great sleep if for some reason my body starts to love this mattress. I am not really buying it at this point but I will go along. Then at least I tried.

 

 

 

 

 

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EVE sleep mattress – No sleep…

The First night of no-sleep

So I spent my first night on the Mattress. It was abysmal. It was awful.

Eve sleep mattress is very firm. I sleep mostly on my side and my back. My shoulder hurt when I woke up. My quality of sleep was poor. I kept tossing and turning the whole night.

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I am returning this mattress. I will also switch back to my cheap IKEA mattress. However in all fairness I will try one more night on the mattress (mostly because the IKEA mattress sheet is in the washing machine).

My recommendation

I can not recommend this mattress on a general basis. It is not soft at all nor does it mold to your body. If you sleep on your belly and you prefer a very firm bed, then this is the bed for you. If you like soft mattresses this mattress will not be comfortable and I highly recommend spending money on a more expensive mattress from a proper mattress brand.

I know I will. And it is going to be way more expensive, and way softer but my sleep is going to be way better.

http://www.skeidar.no/produkter/nova-plus-nordic-180×200-cm-rammeoppsett-all-inclusive

 

 

 

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Eve Sleep Mattress – Norway version

You might have seen the ads on Facebook, but you have the same question as everyone else. Is it any good?

I have been looking to buy a new bed for 3 months now. I have been to several bed stores and looked at several beds. I have laid in them for a long time and relaxed in the store.

If Eve can deliver the same quality as a 20.000NOK ($2500) mattress then Eve is cheap. If not you are just fooling your self. When you are investing in a bed then you would want the best mattress at the best price. Emphasis on best mattress.

So how is Eve?

Delivery:

It was delivered two days early. That is good (and bad). They just ring the bell and you have to be home and prepared. If you are not then there is lots of logistics around picking it up from the UPS point.

The mattress came in a box that seems like it is too small. It was impossible to take it out from that box. I had to use a heavy duty knife to open the box. Be carefull not to damage the mattress! Also, in Norway we speak Norwegian and English. Not German.

The mattress cover is perfectly aligned in the edges, but that is not really a problem.

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First impression:

Big mattress, thicker than the IKEA mattress I had. After sleeping on IKEA for more than 8 hours my back would be sore and it is painful. However it is cheap.

Eve is not soft! Not at all. Not compared to my real frame mattress bed. Eve is firm and there is a hint of memory foam as you sink in. I like soft beds and I was very disappointed. Eve is among the firmer foam mattresses.

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The first night:

Tomorrow I will write more about the first night of sleep.

However, I am sceptical. My first impression is not good at all. I like soft mattresses and I expect to be disappointed.

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