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Håvard Siegel Haukeberg

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tesla model x

My Tesla Model X service history

I have a Tesla Model X 90D 2016 model. It has about 97.000 kilometers on it.
* = means that the issue has been fixed multiple times.
(*) = means the issue is not resolvable.

One reason for a lot of issues repeating themselves are that are usually because they do not believe me and either do nothing or simply do to little. Example is the whisteling sound from the side mirrors (they did nothing) and the Upper Control arms (they did a bad fix).
Below is a simplified list of things that have gone wrong(so far).

  • 2021 – – Parking Brake – Locked up and the car could not drive. Replace Electronic Parking Brake.
  • 2021 – – Trunk – In 2017 discovered that the rear liftgate plastic fittings and clips were broken off during dissasembly/assembly
  • 2021 – – Driver door – Corrosion around bottom corner of door
  • 2021 – – Trunk – Corrosion around base of opening pistions
  • 2021 – – Trunk – Screws around opening pistons are rusting.
  • 2021 – – Steering – Servo does not work as intended. Jumps and uneven steering.
  • 2021 – – Falcon Wing Doors – Left door will not open, requires several presses
  • 2021 – – Driver and passenger door – Slow grinding down of the paint where the door touches the b-pillar(*)
  • 2020 – – Driver Door – Window engine broke. Could not raise or lower the window to gain entry/exit the car. Rain poured in.
  • 2020 – – Reverse Camera – Corrosion on camera base.
  • 2020 – – Trunk – Screws around license plate base and camera base keep rusting and rust pours down.
  • 2020 – – Trunk – Serious Paint corrosion/bubbles under the spoiler*
  • 2020 – – Frunk – Pain corrosion on the back of the frunk
  • 2020 – – Falcon Wing Doors – Pain corrosion around the close buttons
  • 2020 – – Falcon Wing Doors – Slow grinding down of the paint where the door rests on the wheel base. (*)
  • 2020 – – Trunk – Replaced open button. SC said it was an issue where it could open during driving.
  • 2020 – – Windows – Re attached/glued rubber/plastic seal between the main windows and the smaller front windows
  • 2019 – – MCU Blank Charge Screen on first click. Requires multiple click or open-close to activate (*)
  • 2019 – – Plastic Decals – Wheel base black plastic decails detaches *
  • 2019 – – Frunk Refuses to close
  • 2019 – – Falcon Wing Doors – Door grind through and break the door seal
  • 2019 – – Side Mirrors – Right side mirror makes whisteling sound, they said they fixed it, but no. They did not.*
  • 2019 – – Upper Control ArmsExcessive creaking noise. Replaced*
  • 2019 – – Upper Control Arms – Excessive creaking noise. Lubricated and sent back.*
  • 2019 – – Charge Port – Charge port door does not work as intended. Strange open and close behavior.*
  • 2019 – – Charge Port – Charge port door does not work as intended. Strange open and close behavior.*
  • 2019 – – Driver Door – Rubber seal loose
  • 2019 – – Falcon Wing Door – Metal case surrouding the door latch mechanism broke and fell off.
  • 2018 – – Falcon Wing Door – Plastic protector for one joint was dislocated
  • 2018 – – Plastic Decals – Wheel base black plastic decails detaches *
  • 2018 – – Trunk – Paint corrosion/bubbles under the spoiler*
  • 2018 – – Plastic Decals – Silver chrome strip adhesive fails and it detatches again*
  • 2018 – – Rear Camera – Rust on the camera screws. They could just use different screws that do not rust… but no.*
  • 2018 – – Rear Camera – Rear camera breaks and and screen is just green
  • 2018 – – Side Mirrors – Right side mirror makes whisteling sound, started after mirror was fixed.*
  • 2018 – – Side Mirrors – Right side mirror will not fold in again*
  • 2018 – – Side Mirrors – Right side mirror will not fold in*
  • 2017 – – Plastic Decals – Silver chrome strip adhesive fails and it detatches*
  • 2017 – – Falcon Wing Doors – General door adjustment to avoid paint grinding*
  • 2017 – – Rear Camera – Condensation inside the camera and rust on the camera screws.*
  • 2016 – – Paint Job – Dust particles in the paint
  • 2016 – – Interior – Center console armrest had miscoloring on the white leather.

    +Various undocumented adjustments to trunk, doors and other decals.

Service Center Count: 15+ (I have lost count)

Keep this in mind:

Tesla expect you to prove everything and will not accept your word for it. Make sure you take videos and images of your issues. On some occations even this will not be enough. Then you simply go to “Forbrukerrådet” and make a complaint. Tesla will always try to wear you out…

Howie’s Tesla Troubles – Side Mirror not folding out

Hi and welcome to this series where I blog one post for every issue I have had and how it was resolved

This time it is the right side mirror. They did replace the mirror motor (or so they said) but the problem is still persistent. The service technician said he will try to fix it next time he comes.

The problem is tricky to prove since every other time I get into the car my right mirror does not fold out entirely, sometimes it looks folded out since I am reversing out but once I start driving I notice that the mirror is not folded out. I then have to pull over and open/close the mirrors manually since it is not possible to close the mirrors during drive.

It is really uncomfortable to not have the right mirror especially when I need to pull over as I can not see properly the cars on my right side. Se a video below the images.

Tesla Model X Right side mirror not folded out
Tesla Model X Right side mirror not folded out

Tesla Model X Right side mirror folded out

Tesla Model X Left mirror
Tesla Model X Left mirror folded out properly

Tesla Model X Right side mirror not folded out
Tesla Model X Right side mirror not folded out

Do you think I am overreacting? Let me know in the comment field below.

Howie’s Tesla Troubles – Chrome details comes off

Hi and welcome to this series where I blog one post for every issue I have had and how it was resolved

This time it is the chrome decals on the rear trunk. This has happened twice now and the first time I had to come in to the service center, this time they are sending a mobile technician to my house. The reason this happens is because it is fastened only by a double sided adhesive tape. The tape is obviously of sub par quality.

Tesla Chrome details comming off in 2017
06. September 2017 Right side lose

Tesla Chrome details comming off in 2018
2nd August 20180 Left side

Check out the video below if you want to see it live.

 

 

Howie’s Tesla Troubles – Rear camera is broken

Hi and welcome to this series where I blog one post for every issue I have had and how it was resolved

This time it is the rear view camera that keeps breaking down. On a car this size it I really need it for parking. The only way to fix the camera was to reboot the car. I was hoping that this was a software issue but eventually I emailed tesla and requested a service appointment. They did replace the camera (or so they say). Works fine now.

Have you had a similar experience, let me know in the comment field below!

 

Howie’s Tesla Troubles – Front Plastic decals not fitted

Hi and welcome to this series where I blog one post for every issue I have had and how it was resolved

This time it is the black plastic decals over the front left and right wheelbase. This is something I have seen on almost all other Tesla’s as well. The fitting is really poor. I have asked them twice to fix it but the for got it the first time. It is fixed now and tightly fitted.

20180209_140624
Here you see the plastic decals not fitted

Tesla Model X wheel plastic screen fitted
The black plastic decal is fitted neatly

Of course I had to have the car in the service shop for 1 day. Hope it stays this way now.

What do you think, something you have seen on other Teslas? Comment below and let me know.

Howie’s Tesla Troubles – Screws are rusting

Hi and welcome to this series where I blog one post for every issue I have had and how it was resolved

This time it is the screw that holds the rear camera in place. It is full of rust. Tesla explains that the whole car is made of aluminium so it should not rust, but the screws are subject to corosion. They also claim that this is normal and not covered by warranty.

I find  that hard to believe, use proper screws. Seriously. And why is only on screw rusting? This would not happen on a BMW or am I wrong? Please comment below if you think so.

Tesla has not yet fixed this, it has been on their list to fix twice and they forget it each time. Now they promised to fix it when a service technician comes to my house.

Video Below the images for live view!

Tesla rear camera screw rusting February 2018
February 2018 before sending the car to the service center

Tesla rear camera screw rusting August 2018
2nd August 2018, they forgot to fix it and now the service technician promised to do it.

Howie’s Tesla Troubles – Front window cable canal won’t clip on

Hi and welcome to this series where I blog one post for every issue I have had and how it was resolved

This time it is the cable canal that runs from the roof across my front windshield to the rear view mirror. The cable canal will not clip on. Looks flimsy. I had the service technician try to clip it back into place but he was unable.

Is this something you would just live with or should I complain and have it replaced? Comment below and let me know.

 

Howie’s Tesla Troubles – Rear Spoiler Corroding

Hi and welcome to this series where I blog one post for every issue I have had and how it was resolved

This time it is the rear spoiler. It is corroding! Tesla states that their car is made of aluminum so it does not rust. Great I though, but guess what. Aluminum corrodes for some reason beyond my understanding of physics.

Anyhow, Tesla promised to fix this so I have deliver the car to the service center once again. I think this is the 6th or 7th time I am there.

Really bad… What do you think? Comment below and let me know how aluminum can corrode or if you have the same problem.

Video here below:

 

Turn off Voice on Topfit Tesla Cam

If you like me got the Tesla Model X topfit dashcam you might have experienced the annoying voice. If you mail the seller he will send you a guide on how to remove it. 

Here is a short summary.

  1. Update the firmware by inserting the memory card into your computer,
  2. Transfer the two files to the card
  3. Re-insert the card into the camera
  4. Wait for the camera to update
  5. Press the button once to turn of the sound

    Important: There are two files he sends you which are firmware upgrades to the unit. I put them on a OneDrive link below:

FIRMWARE Tesla Model X Topfit Dashcam

I have had some trouble with it and I think it works now.
Here is his reply in English unformatted. (I know it is a bit off):


Sorry for the late reply.

Its actual irritating to hear the voice “DVR recording” steadily. But dont worry. Ill always with you and solve this problem.

Firstly, please confirm with us about if the RORO CAM APP in your phone is the ZX06-170717V2.0 latest version.(Please see the 1st screenshot )

If the app is the latest version which marks  ZX06-170717V2.0,you just need press the shortcut button to close the camera sound. (Please see the 2nd screenshot )

 

But if  the RORO CAM APP in your phone is not the ZX06-170717V2.0 latest version,but is ZX06-170717V1.0 version. You need to upgrade the app to ZX06-170717V2.0 latest version first,and then continue with the following step.

The app update steps are as follows:

1. Format the SD card in the RORO CAMAPP of your phone first (Note: you need to connect the Tesla-Topfit WIFY) and then take it out from the dash cam.(Note: the APP is RORO CAM,and not the ROPRO CAM)

2. Then copy the two files in the attachment into the SD card.

(Note:You need to use a computer and a card reader)

After the file is copied to the SD card, re-insert it into the dash cam.(Note: At this point, you need to start the car while you operate)  The LED light flashes,and the dash cam will say DVR recording if it has completed upgrading.

3.  After the upgrading has been completed, its okay to re-format the SD card in the RORO CAMAPP of your phone ( Note: you need to connect the Tesla-Topfit WIFY again)

4. After the app completing upgrading, its okay to press the shortcut button to close the camera sound.

 

We dont know if the above description is clear, and if there are any uncertainties or the camera still makes noise after trying , be free to let us know,and then we think of other ways again. Now, trouble you to help us try according to the above steps.

 

Hope my reply can help you. Any other problem, be free to contact me again through this email or my Facebook( Teslafans Lee) or Whatsapp/ Skype( +86 13570835023).

 

Kind regards

Teslafans

 

Teslafans–exclusive for Tesla Accessory

Add.No.28, Pingdong Ind.Zone, Pingdi Town, Longgang District, Shenzhen 518117, China

Website. http://stores.ebay.com/teslafans/

Whatsapp/Mob. +8613570835023

E-Mail. topfit352@163.com

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